Last week, right after Passover, I rushed to my bank to put a bunch of checks into my account. The teller was very surprised to see me because she doesn't do that job anymore. But she still had the machine at her desk, and she take care of my checks. "Why is there a problem?" I asked, she pointed to a sign: As of May 1st no more teller service at this branch. Everyone must use the automatic teller system.
Every customer of the banks is forced to stand outside to do their banking. You have to get a bank card and do what you did last month standing outside. Bank Polalim, Bank Leumi and even Bank Jerusalem are doing this.
Well, I see many problems with this, here are a few:
1. New Olim who don't know how to read Hebrew may not understand how to get to the English Menu.
2. Old people who don't know how to use a computer
3. People who are in a wheelchair can't read the screen or reach the user interface.
4. You have to do something that is not on the menu.
5. People who are disabled won't understand the instructions on the user interface.
6. The machines are outside, making customers vulnerable to get robbed while they are doing their banking!!!
Yes, there are a few branches in each city that will still have a teller, but the lines will be so long that it will waste too much time for everyone.
Why is it that the Bank presidents make so much money, and cut corners everywhere can't see that customer service is still important?
I see that people will conform to the new rules, but we must make our voice heard that there is a place for traditional banking in Israel.
I'm not afraid to put my name:
Any comments, please write below,
I'm Rachael Alice in Jerusalem.
Every customer of the banks is forced to stand outside to do their banking. You have to get a bank card and do what you did last month standing outside. Bank Polalim, Bank Leumi and even Bank Jerusalem are doing this.
Well, I see many problems with this, here are a few:
1. New Olim who don't know how to read Hebrew may not understand how to get to the English Menu.
2. Old people who don't know how to use a computer
3. People who are in a wheelchair can't read the screen or reach the user interface.
4. You have to do something that is not on the menu.
5. People who are disabled won't understand the instructions on the user interface.
6. The machines are outside, making customers vulnerable to get robbed while they are doing their banking!!!
Yes, there are a few branches in each city that will still have a teller, but the lines will be so long that it will waste too much time for everyone.
Why is it that the Bank presidents make so much money, and cut corners everywhere can't see that customer service is still important?
I see that people will conform to the new rules, but we must make our voice heard that there is a place for traditional banking in Israel.
I'm not afraid to put my name:
Any comments, please write below,
I'm Rachael Alice in Jerusalem.
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