Customer Service is King

Customer service is very important in all areas of commerce.  If you have a business, then you have to make sure that the customer is happy in all areas of the sale.   This is also especially true in the service industry.

It takes a lot of time and effort to get new customers.  You can spend time on social networking, Facebook, Twitter, Yahoo, and other places  But if you can't deliver, then all that time and money is wasted.

A person will tell one or two or more friends about good service, But if the customer has received bad service there is no limit on how many people will hear about it.

If your business has a person to answer the phone, this is the first contact that the customer has with your company.  If that person is not able to answer the phone with a smile and be patient, then you should think about the effect that will have on your company.

I am a small business, and I used to let my family answer the phone for me.  But often I didn't get the message, the kids didn't write down the number, or it got lost. So I ask my customers to SMS me instead. I don't answer the phone when I am with another customer, but I do return calls.

The phone nowadays is very important, and if you don't have proper customer service in place, then your business will not be successful.

Rachael Alice Orbach
lifecoachjerusalem@gmail.com

Community English library - In the footsteps of Benjamin Franklin

I have been reading the biography of Benjamin Franklin, and I thought it would be a good idea to have a Community English library.

Each person would list 10-15 books that he or she would be willing to lend out.
Every person in the library lists their books.
When someone wants to borrow a book, then they would contact the person, go there and borrow the book. Then return it to where it came from. People can put books in any language on their list.  Mark your books with your name and contact details.

Put your list on the comments section of this post.
If this ends up to be a big concern, then I will open a website and each person can get a page to list their books.

What do you think?  I think it is a great idea and a better alternative to buying books and trying to sell them back.

If people want, they can also use this system for school books.

Good luck and have fun reading books!

Rachael Alice Orbach
Jerusalem 

New Trumpet Case for sale!

You can profit from my mistake!  Buy this brand new Trumpet Case for only 100NIS!   Black Oxford outer covering, padded just right for a trumpet inside.  Comes with carrying strap. Carry by handles or as a backpack.  Enjoy taking your trumpet out on the town!

Pick up in Givat Shaul, Jerusalem. 

E-mail to rachael5760@yahoo.com for more details! 

Have Fun keeping your Trumpet in this great case!